Warranty Certificate and Service Terms

This translation is provided for convenience. The Hebrew version of this page is the binding one.

The full terms. The short version is on the warranty page.

This document sets out the warranty and service terms for AEKE products purchased from AEKE Israel, the official exclusive importer of AEKE in Israel (Genie Fitness, company no. 201563590). This policy applies subject to the provisions of any law and does not derogate from any right granted to the consumer by law.

1. Warranty period

• Main unit — 24 months from the date the product is delivered to the customer.
• Accompanying accessories — 12 months from the delivery date.
• The unit's warranty can be extended to 4 or 5 years for a fee, at the time of purchase. The terms of the extension are identical to the terms of the basic warranty, except for the length of the period.

The warranty period is counted from the date the product is delivered to the customer, not from the order date. The delivery date is recorded by us.

2. Scope of the warranty

The warranty covers manufacturing defects, defects in materials or faults arising during normal, proper and reasonable use of the product. Under the warranty we may, depending on the nature of the fault and at our professional discretion, repair the product, replace a defective part, supply a replacement part, or replace the product or a component of it with an identical product or component, or one equivalent in function and quality.

A unit that cannot be repaired will be replaced. The warranty does not constitute an obligation to refund, unless there is a legal duty to do so.

3. Home use only

The warranty is given for private home use only. Commercial, institutional or professional use — including in a gym, studio, hotel, clinic, shared residential complex or educational institution — is not covered, unless prior written approval has been given by us. This is also the manufacturer's warranty condition.

4. Conditions for the warranty to apply

The warranty applies where the product has been used, operated and maintained in accordance with its intended purpose and the manufacturer's instructions. The warranty is conditional on the product not having been used in an unreasonable, abnormal or negligent manner; not having undergone unauthorized modifications, disassembly or repairs; and not having been used beyond the weight and load limits set for it.

The machine is supplied assembled. Assembly of the B3S bench and the accessory stand is carried out by the customer, according to the manufacturer's instructions and the video guides. Damage caused by assembly, disassembly or transport not in accordance with the instructions is not covered by the warranty.

5. Electrical, electronic and smart components

The product includes motors, electrical components, a screen, a camera, sensors and software. The warranty does not cover damage caused by improper electrical connection, incompatible voltage, faulty grounding, power surges, ingress of water or liquids, use of non-original cables or adapters, or connection to faulty infrastructure.

Software updates are provided by the manufacturer. Their availability, content and timing are beyond our control, and are not part of the warranty obligation.

6. What is not covered

• Natural and reasonable wear and tear resulting from regular use.
• Scratches, scuffs, color changes, fading and cosmetic defects that do not affect the product's operation.
• Natural wear of upholstery, handles, rubber parts, cables and consumable components.
• Damage caused by impact, a fall, dragging, improper storage or use under excessive load.
• Rust or corrosion caused by exposure to abnormal humidity, water, sweat, proximity to the sea or chemicals.
• Storage or use outdoors or in an environment unsuitable for the product.
• Commercial or professional use of a product intended for home use.
• Repair, modification or servicing carried out by anyone not authorized by us.
• Use of accessories or components that are not original or not approved for the product.
• Damage caused by an accident, fire, flood, force majeure or an external event not resulting from a defect in the product.

7. Claiming under the warranty

To open a service call, contact us by phone at 052-507-7234, on WhatsApp, or by email at service@aeke.co.il, and provide an order number or invoice. We may ask for a description of the fault, photos or a video for quick diagnosis.

Initial response time: one business day. Due to the weight of the machine, a repair of the main unit that requires a visit will be carried out at the customer's home, free of charge during the warranty period. Accessories may be replaced or repaired by shipment. All in accordance with the provisions of the law.

8. Spare parts

We keep spare parts in stock in Israel. Even after the warranty period ends, we will continue to provide service, repairs and spare parts subject to stock availability and the manufacturer's policy — for a fee.

9. Limitation of liability

Subject to the provisions of the law, our liability is limited to repairing the product, replacing a defective part or another appropriate service solution. We will not be liable for indirect, incidental or consequential damage, including loss of use or loss of income, except to the extent that such liability is imposed on us by law.

10. Governing law

This policy is governed by the laws of the State of Israel. In any conflict between this policy and the provisions of the law — the provisions of the law will prevail.