Cancellations, Returns and Exchanges
This translation is provided for convenience. The Hebrew version of this page is the binding one.
What your rights are, and what actually happens.
The transaction is made with Genie Fitness, company no. 201563590, operating under the trade name AEKE Israel.
1. The right to cancel
In accordance with the Israeli Consumer Protection Law, 5741‑1981, and its regulations, a distance sale may be cancelled within 14 days of receiving the product or of receiving the disclosure document — whichever is later.
A person with a disability, a senior citizen and a new immigrant have the right to cancel within four months of the transaction or of receiving the product, provided that the transaction included a conversation between the parties, and subject to presenting an appropriate certificate.
2. How to cancel
Notice of cancellation should be given to us by phone at 052-507-7234, on WhatsApp, or by email at sales@aeke.co.il, stating your full name and order number. We will confirm receipt of the notice in writing.
3. Cancellation fees
For a cancellation that is not due to a defect or non-conformity, we may charge a cancellation fee of 5% of the transaction amount or ₪100 — whichever is lower, plus the credit card processing cost, as set by law.
For a cancellation due to a defect, non-conformity, failure to deliver on time or any other breach on our part — no cancellation fee will be charged, and we will bear the cost of collecting the product.
Deposit to reserve a unit
A deposit paid to reserve a unit is a first payment on account of the price of the machine. Where the terms of the specific transaction expressly stated that the reservation is without obligation, the deposit will be refunded in full upon cancellation. In transactions where this was not stated, the cancellation fees set by law will apply, as detailed in section 3.
4. A product that has not been used
A product that has not been used and has not been damaged will be refunded in full, subject only to the cancellation fees above. Due to the weight of the machine, its collection from the place where it was delivered will be arranged by us.
5. A product that has been used or assembled
The right of cancellation under the law also applies to a product that has been opened, assembled or tried. Collection of the product will be arranged by us from the place where it was delivered.
If the product has been damaged, or has been used beyond reasonable inspection in a way that reduced its value, we will be entitled to claim or offset the damage actually caused, to the extent permitted by law. Nothing in this section derogates from the cancellation rights established by law.
6. Special orders
A product ordered specifically for the customer, imported at a specific request or adapted to special requirements is considered a special order. Cancellation of such an order after it has been confirmed will be considered in exceptional cases only, and on condition that the customer bears the costs incurred by us — all subject to the provisions of the law.
7. The refund
- The refund will be made on the same terms as the original transaction — a transaction paid in installments will be refunded in a matching number of installments.
- The refund will be made within 14 days from the date the cancellation notice is received, as established by law.
- A refund for a payment made via a payment link or bank transfer will be made to the same payment method.
8. A product that arrived defective
Did a product arrive defective or not matching your order? Let us know within a reasonable time of discovering the defect. We'll collect it at our expense, and you can choose between repair, replacement or cancellation of the transaction with a full refund — in accordance with the law.
